How to Claim Provident Fund Online in South Africa

how to claim provident fund online in south africa
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If you have worked for one or more companies in South Africa and have not yet claimed your provident fund, you may wonder how to do so online. In this article, we will provide a step-by-step guide on how to claim your provident fund online in South Africa.

What is Provident Fund

A Provident Fund is a compulsory retirement savings scheme similar to a pension fund before March 1, 2021. However, before that date, members of the Provident Fund could take the entire sum as cash upon retirement or resignation. They would be taxed on it without having to purchase an annuity. With the retirement reforms introduced on March 1, 2021, Provident Funds are now more similar to pension funds.

It is worth noting that the new rules for Provident Funds introduced in South Africa on March 1, 2021, only apply to members under 55 years of age at that date. A Provident Fund member who is 55 years or older on March 1, 2021, will not be subject to the new rules, regardless of whether further contributions are made from the date the amendments came into force. This means they are allowed to withdraw the entire value of the fund as a lump sum, provided that any other conditions set by the fund are met.

How to Claim Provident Fund Online?

You can go to and register online. A list of your employers will be shown. The next step is to look for your employer and click the “View” button. You’ll see the “View Details” button on the next screen. Enter your full first and last name. You’ll be directed back to the “Employer Details” screen.

Visit the PF online portal.

Once you have logged on, your employers will be listed. When you find your employer, click the “View” button. You will then be directed to the “View Details” screen. Type in your first name, middle name, and last name. Then it will take you back to the “Employer Details” screen.

Complete an online application form.

You will then need to fill in an online application form. An online application form will be on the “View Details” page. Click the “Complete Online Application Form” button. Type in your details and attach your payslip. After you fill in the form, you will be redirected to the “View Details” screen. You should be able to see the amount you must contribute to your provident fund.

Please print out your confirmation email and show it to your employer.

You should then print out your confirmation email as evidence for your employer. The online portal will only process your application 24 hours after you apply. You can’t withdraw funds from the online portal until your application has been approved. If you don’t give your employer the confirmation email, they might think you withdrew the funds without their knowledge, meaning you would have to pay an 18% penalty tax on the amount withdrawn.

Claim PF Online in South Africa

Step 1: Contact the HR Department of Your Previous Employer

The first step in claiming your provident fund is to contact the HR department of your previous employer(s) where you have contributed to the fund. If you have worked for multiple companies, create a list of your former employers and contact each to request information about your provident fund.

Step 2: Check Eligibility on the Online Portal

Once you have contacted your previous employer(s) and have gathered all necessary information about your provident fund, the next step is to check your eligibility on the provident fund online portal. This portal is available to all members who have contributed to the fund and provides access to various services, including online claims.

Step 3: Fill out the Online Application Form

If you can claim your provident fund online, the next step is to navigate the online application form and fill it out. You will be asked to provide basic information such as your name, address, date of birth, and personal details such as your driver’s license number. Additionally, you will be asked to provide information about your previous employer(s) and the duration of your employment.

Step 4: Attach Supporting Documents

Once you have filled out the online application form, you must attach supporting documents such as your ID, proof of address, and proof of bank account. Ensure all documents are clear and legible before attaching them to the online application form.

Step 5: Submit the Online Application Form

Once you have completed all the necessary fields in the online application form and attached all supporting documents, the final step is to submit the form online. Once submitted, the processing of your claim will begin. It is important to note that the processing time may vary depending on the complexity of your claim.


How long does it take to claim my provident fund in South Africa?

The amount of time it takes to claim your provident fund will vary depending on a number of factors. Generally, it can take anywhere from a few weeks to a few months to receive your funds.

Can I claim my provident fund if I’m still employed?

If you’re still employed, you won’t be able to claim your provident fund until you leave your job.

Do I need to pay tax on my provident fund?

Yes, you will need to pay tax on your provident fund. However, the amount of tax you’ll need to pay will depend on a number of factors, including your income and the amount of your provident fund.

What happens if I don’t claim my provident fund?

If you don’t claim your provident fund, the money will remain in the fund until you’re ready to claim it. However, you may be penalized or fined if you don’t claim your funds within a specific timeframe.

Can I claim my provident fund if I live outside of South Africa?

You can still claim your provident fund if you live outside South Africa. However, the process may be a bit more complicated, so it’s best to consult a financial advisor or tax specialist for guidance.

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